At Royal Group (including Royal Lift Heavy Equipment Rental L.L.C, Royal Lift General Transport L.L.C, and Royal Crescent Technical Services L.L.C), we are committed to protecting the privacy and security of the information provided to us by our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We collect information that is necessary to provide our heavy equipment rental, transport, and technical services. This includes:
- Contact Information: Name, company name, job title, email address, phone number, and physical office/site addresses.
- Project Details: Information related to your construction sites, equipment requirements, and project timelines.
- Technical Data: IP addresses, browser types, and cookies collected when you visit our website (royalliftheavyequipts.com) to improve user experience.
2. How We Use Your Information
The information we collect is used strictly for professional purposes, including:
- Processing rental agreements and service contracts.
- Coordinating the mobilization and transport of heavy machinery to your project sites.
- Providing 24/7 technical support and emergency maintenance.
- Sending project updates, quotations, and administrative communications.
- Ensuring compliance with UAE safety and industrial regulations.
3. Data Sharing and Disclosure
Royal Group does not sell, trade, or rent your personal or corporate information to third parties. We may share information only in the following circumstances:
- Subsidiaries: Between our group companies (Royal Lift, Royal Power, Royal Crescent) to provide a seamless “one-stop” service.
- Legal Compliance: When required by UAE law or government authorities (such as RTA or municipal site permits).
- Safety Requirements: Providing necessary operator details or equipment certifications to site safety officers at your project locations.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Whether it is digital data on our servers or physical project contracts, we prioritize the confidentiality of our client information.
5. Cookies and Tracking
Our website uses cookies to analyze web traffic and optimize your browsing experience. You can choose to accept or decline cookies through your browser settings; however, this may prevent you from taking full advantage of the website’s features.
6. Your Rights
As a client or partner of Royal Group, you have the right to:
- Request access to the information we hold about your company.
- Request corrections to any inaccurate or incomplete data.
- Opt-out of receiving non-essential marketing communications.
7. Changes to This Policy
Royal Group reserves the right to update this Privacy Policy at any time to reflect changes in our services or UAE legal requirements. Any updates will be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact our Compliance Department:
Royal Lift Heavy Equipment Rental L.L.C Office 809, B2B Tower, Business Bay, Dubai, UAE
Phone: +971-55-8848274
Email: info@royalliftheavyequipts.com